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Troubleshooting Cleaning Guide

In general, you need to keep the property clean and minimise the risk of pests or vermin becoming a problem. This applies to all areas of the property including walls, ceilings, doors, windows and light fittings.


Carpets are easy to maintain if you follow a few simple steps.

Regular vacuuming will slow down wear and tear and prevent everyday dirt from causing damage - vacuum at least once a week or more frequently for heavier traffic areas. We suggest using protective mats and floor covering protectors under home office chairs and any heavy furniture.

Carpets must be professionally cleaned at the end of the tenancy, however if your tenancy is for a period longer than 12 months, you may wish to have the carpets cleaned every 12-18 months to maintain them in good condition. It is best that this cleaning be completed after the winter period.

Treat spills as soon as they occur to avoid staining.

Follow these steps:

1. Remove as much of the spilled matter as you can.

2. Quickly smother and soak up liquids with a clean white towel or paper towel.

3. Apply carpet cleaner as directed on the label. Apply to a towel first then blot on to the carpet. Work from the outside of the spill in towards the centre.

4. Rinse with a small amount of water (do not use hot water).

5. Blot dry.

Timber floors

Although timber floors allow you to avoid some of the work involved in maintaining carpets, they still require some care.

Use protective floor mats and floor covering protectors under office chairs and heavy furniture to avoid wear on floors. An inexpensive option is to purchase some thick felt and cut pieces to suit the legs/feet of your furniture. Sweep often and mop floors as required to avoid damage to the polished surface.

Only use minimal water when washing timber floors — if the polish is thin in any areas excess water can seep through and significantly damage the timber. If you notice any areas where the polish is already worn, notify your Property Manager so that it can be assessed and any necessary action taken to avoid damage to the timber.

Vinyl flooring

Sweep often and wash as required. Use eucalyptus oil, white spirit or turpentine to remove scuff marks from vinyl floors. Avoid using cleaning products containing ammonia as these break down the flooring and cause cracks.


Wash ceramic tiles with mild detergent and warm water, avoid products containing ammonia.

Marble and granite

Sweep often to avoid scratches from dirt or sand. Wash with a damp mop using detergent and warm water. Avoid acid-based cleaners. Attend to spills immediately. For coffee, tea or wine stains, rub half a cut lemon that has been dipped in borax powder over the stain, or try a paste of bicarbonate of soda and water, then wipe over with a damp cloth.

For oil and grease stains on unpolished marble, rub some cornflour onto the area and leave for several hours, then wipe off with a damp cloth.

Electrical equipment

Any equipment that is not working when you move in should be reported to your Property Manager immediately. If you experience problems with any equipment during your tenancy, there are a few things to check before reporting it to us for maintenance. Please refer to our maintenance and repairs section.

Ovens and stoves must be kept clean and used in accordance with the product manual (if provided).

If a washing machine/dryer is provided with your tenancy, clean the filters in each machine regularly and ensure that dryers are adequately ventilated.


Bathrooms need to be kept well-ventilated. Regularly open the window for a period of time if possible, and always turn on the fan when showering. Fan covers need to be cleaned when they get dusty. If the cover has become sticky, wash with dishwashing liquid and hot water, using a scourer if necessary.

Wipe down surfaces regularly to avoid mould growth. If mould does develop, use a product such as Exit Mould. Avoid contact with skin and if spraying on the ceiling or other high areas, protect your eyes by wearing glasses.

Stains on basins and baths from dripping taps can be removed with a cream cleanser or a paste of borax and lemon juice.
If the bathroom has a metal showerhead that has become blocked, place the showerhead in a saucepan with 1 part white vinegar and 8 parts boiling water and simmer for about 15 minutes.


Keeping pantry foods in containers will help to prevent infestations of pests such as weevils and mice. Flours can be kept in their paper bags in the freezer.
Ovens, grills and range-hoods should be wiped down often to avoid a build-up of grime.